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Privacy Policy

Coastal Liquor Express
Effective Date: 20/04/2026

1. Introduction

Coastal Liquor Express ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website:
www.coastalliquorexpress.com.au

2. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Date of birth (for age verification)

  • Delivery address

  • Billing address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Order history

  • IP address and browser/device information

3. How We Collect Information

We collect your personal information when you:

  • Create an account

  • Place an order

  • Subscribe to marketing communications

  • Contact customer support

  • Browse our website (via cookies and analytics tools)

4. Why We Collect Your Information

We use your information to:

  • Verify your legal age to purchase alcohol

  • Process and deliver your orders

  • Communicate order updates

  • Provide customer support

  • Improve our website and services

  • Send promotional offers (if you opt in)

  • Comply with legal obligations

5. Disclosure of Personal Information

We may share your information with:

  • Delivery drivers and logistics partners

  • Payment processors

  • IT and website service providers

  • Marketing platforms (if you consent)

  • Law enforcement or regulatory bodies where required

We do not sell your personal information.

6. Age Verification

As we sell alcohol, we are legally required to ensure all customers are 18 years or older.

We may request identification at checkout or upon delivery. Orders will not be fulfilled if valid ID cannot be provided.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Enhance user experience

  • Analyse website traffic

  • Personalise content and advertising

You can disable cookies via your browser settings.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, including:

  • Secure servers

  • SSL encryption

  • Trusted payment gateways

9. Access and Correction

You have the right to:

  • Request access to your personal information

  • Request corrections if your information is inaccurate

To do so, contact us using the details below.

10. Marketing Communications

We may send promotional emails or SMS messages if you opt in.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link, or

  • Contacting us directly

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

13. Contact Us

If you have any questions or complaints about this Privacy Policy, please contact:

Coastal Liquor Express
Email: coastalliquorexpress@gmail.com
Phone: 0244 764 320
Website: www.coastalliquorexpress.com.au

14. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

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