When can you get same-day delivery?

Place your order before 4 pm, and you can get same-day delivery. We deliver daily from 10 am to 6 pm across our South Coast NSW service area.

What payment methods can you use for your order?

You can pay by cash or EFTPOS on delivery. If you prefer, you can also pay by direct debit before drop-off using these details: Name: CLE Trans Acct, BSB: 062 652, Acct: 1019 9891. Please use your name or order number as the reference.

How do you qualify for free delivery?

Spend $250 or more and you’ll get free same-day delivery.

Refund Policy

Coastal Liquor Express
Effective Date: 20/04/2026

1. Overview

At Coastal Liquor Express, we aim to provide high-quality products and reliable delivery service. Due to the nature of alcohol sales, refunds are limited and subject to the conditions outlined below.

2. No Refunds – Change of Mind

We do not offer refunds or exchanges for:

Change of mind
Incorrect selection by the customer
Orders no longer required

Please choose carefully before placing your order.

3. Delivery Refusals (No Refund)

Refunds will not be provided if delivery is refused or cannot be completed due to:

Failure to provide valid photo identification (18+)
The recipient appearing intoxicated
Suspected supply to a minor
No one available at the delivery address

These conditions are in line with Responsible Service of Alcohol (RSA) requirements.

4. Damaged, Faulty or Incorrect Items

You may be eligible for a refund or replacement if:

The product is damaged upon delivery
The product is faulty or defective
You receive the wrong item

To request a refund, you must:

Contact us within 48 hours of delivery
Provide proof of purchase
Provide photos of the issue (where applicable)

We will assess your request and may offer a replacement, refund, or store credit.

5. Refund Method

Approved refunds will be processed:

Back to the original payment method, or
As store credit (at our discretion)

Processing times may vary depending on your payment provider.

6. Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been dispatched, it cannot be cancelled and is subject to our delivery and refusal policy.

7. Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

8. Contact Us

For refund requests or questions, please contact:

Coastal Liquor Express
Email: coastalliquorexpress@gmail.com
Phone: 0413 273 328
Website: www.coastalliquorexpress.com.au